INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely, we take great care to ensure that the product you receive matches the image you see on our website. Our commitment to quality craftsmanship extends to accurate representation. We employ high-resolution images and meticulous detailing to present our pieces authentically. However, please note that slight variations may occur due to lighting and individual monitor settings. Rest assured, your satisfaction is our priority, and we strive to deliver the beauty and elegance you expect.

Where can I view my sales receipt?

Certainly! To view your sales receipt, please follow these steps:

1. Log in to your account on our website.
2. Navigate to the "Dashboard" or "Account" section.
3. Look for the "Orders" or "Order History" tab.
4. You'll find a list of your past orders. Locate the specific order for which you need the sales receipt.
5. Click on the order number or "View Details" to access the order details.
6. Within the order details, you should see an option to "View Receipt" or "Download Receipt." Click on that link to open or download your sales receipt.

Your sales receipt will contain all the relevant information about your purchase, including item details, pricing, payment method, and shipping information. If you have any further questions or need assistance, feel free to reach out to our customer support team.

How can I return an item?

To initiate a return for an item, please follow these simple steps:

1. Send an email to info@jagindrajewels.com within 3 days of receiving your product, stating your intention to return the item.

2. In the email, include your order number, the name of the item you wish to return, and the reason for the return. This information will help us process your request promptly.

3. Once we receive your return request, our customer support team will get in touch with you to confirm the return process and provide you with a Return Authorization (RA) number, if applicable.

4. Within a short period, we will arrange a delivery partner to pick up the product from your provided address. Please ensure the item is in its original condition and packaging.

5. Our team will review the returned item to ensure it meets our return criteria, including being in an unused and undamaged condition.

6. Upon successful inspection, we will process your return and notify you of the status. You can expect a refund or an exchange based on your preference and our policies.

For more details or assistance, you can also reach out to our customer support team through the same email address. Your satisfaction is our priority, and we are here to make the return process as seamless as possible.

Will you restock items indicated as “out of stock?”

Absolutely! As manufacturers, we take pride in our ability to restock items that are currently indicated as "out of stock." Our commitment to quality craftsmanship and attention to detail extends to ensuring that our customers have access to their desired pieces.

We understand the importance of having the jewelry you love available to you. Our dedicated team works diligently to replenish our inventory and make sure that popular items and timeless pieces are consistently restocked. Keep an eye on our website and subscribe to our newsletter to stay updated on restocked items and new arrivals.

Your satisfaction is our priority, and we aim to provide you with a seamless shopping experience, including the availability of your favorite pieces. Feel free to reach out to us if you have any specific inquiries about restocking or any other questions.

Where can I ship my order?

You can ship your order to any address you prefer. During the checkout process on our website, you will have the opportunity to enter the shipping address for your order. This could be your home address, office address, or any other location where you would like to receive the package.

Please make sure to provide accurate and complete address details to ensure a smooth and successful delivery. Additionally, you might also have the option to specify a different billing address if needed. If you encounter any issues or need assistance with the shipping process, our customer support team will be more than happy to help you.

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