Refund and Returns Policy

Return / Refund / Exchange Policy:

At Jagindra Jewels Industry, we strive to provide you with the highest quality products and ensure your utmost satisfaction. We understand that there may be instances where you need to return, exchange, or seek a refund for your purchase. To facilitate a seamless process, we have established the following Return / Refund / Exchange Policy:

1. Gold / Silver / Diamond Jewelry:
– Exchange: We offer a hassle-free exchange policy for gold, silver, and diamond jewelry items. If you wish to exchange your purchase, kindly initiate the process within 5 days from the date of delivery. Please ensure that the jewelry is in its original condition, with no signs of wear or damage, and accompanied by the original purchase receipt.

2. Fashion Jewelry:
– Return / Exchange: Please note that fashion jewelry items are not eligible for return or exchange. We encourage you to make an informed decision while purchasing fashion jewelry to ensure your complete satisfaction.

3. Damage or Manufacturing Defect:
– Return / Refund / Exchange: We understand that unforeseen circumstances may arise, and you may receive a damaged or defective product. In such cases, we gladly accept returns, provide a refund, or exchange the product. Please contact our customer support team within 5 days of receiving the product, providing detailed information about the issue and supporting evidence (e.g., photographs). Our team will guide you through the return process.

To initiate a return, refund, or exchange request, please follow these steps:

a. Contact our customer support team: Reach out to us via phone at +91-92587 55805 or email us at support@jagindrajewels.com. Our dedicated team will assist you in understanding the process and guide you through the necessary steps.

b. Provide necessary details: Please provide the following information when contacting our customer support team:
– Order number
– Product details (name, SKU, etc.)
– Reason for return/refund / exchange
– Supporting evidence (if applicable)

c. Verification and Approval: Once we receive your request, our team will review the details provided. We may require additional information or evidence, if necessary, to proceed with your request. Our decision on the eligibility of the return, refund, or exchange will be based on our assessment of the product’s condition and adherence to the policy.

d. Return Process: If your request is approved, we will provide you with the necessary instructions for returning the product. Please ensure that the item is securely packaged to avoid any damage during transit.

e. Inspection and Resolution: Upon receiving the returned item, our team will thoroughly inspect it to verify the condition and the presence of any manufacturing defects. Based on the findings, we will initiate the appropriate resolution, which may include a refund, exchange, or repair of the product, as deemed appropriate.

Please note the following important points regarding our Return / Refund / Exchange Policy:

– Custom-made or personalized jewelry items are not eligible for return, refund, or exchange unless there is a manufacturing defect or damage.
– The return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or damage.
– Refunds will be processed using the original payment method within a reasonable timeframe after the return is approved and the product is received and inspected.

We are committed to ensuring your satisfaction and will make every effort to address any concerns or issues regarding your purchase. Our customer support team is always available to assist you with any queries or clarifications regarding our Return / Refund / Exchange Policy.

Please contact us at +91-92587 55805 or email us at support@jagindrajewels.com for any assistance or further information.